• We are dedicated to happy customers!
We are building a community of FANdanas! We do that by committing to a quality product and outstanding customer experience with every transaction.
• Unused and unwashed Handanas® may be returned for a full refund within 30 days of delivery. We’ll also pay the return shipping costs if the return is a result of a Handana error. If you are exchanging a Handana, you will be charged for shipping.
• Please contact us via email with any Handana questions, comments or concerns. Be sure to include your invoice number, item number and a brief description of any damage or discrepancy in your email.
We won’t keep you in the dark!
Once we’ve received and processed your returned Handana, we’ll notify you via email of your refund status. You should expect to receive your refund within two weeks of shipping it back to us. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
Any used or washed product
Any product damaged by buyer
7701 Felspar Drive
Austin, Texas 78739